Frequently Asked Questions
Do you do birthday parties?
Yes! We love parties! Save us some cake!
Are mermaids only for kids, or do you do adult events as well?
Mermaids are for everyone! We love children’s events, but we also really like hanging out with the grown ups, too. Everyone deserves a little magic in their lives, whether they’re 3 or 93.
Are you available for charity events?
Yes! We love our community and are excited to participate in charity and community events! Contact us!
When should I book?
The sooner the better! Mermaids are specialized performers, and, as such, there just aren’t a lot of us to go around. We recommend at least 4 weeks in advance, but 6-8 weeks is even better. You’re always welcome to submit a last minute request though. Maybe luck will be with you!
Do I need a deposit?
Sure do! We can’t guarantee your date and time without a deposit of $100, or 50% of the cost of your booking, whichever is less. All booking fees are non-refundable, but can be transferred to another date within one year of the original booking date if necessary, with a rescheduling fee of $30
Do I tip the mermaids?
It’s never required, but mermaids (and their wranglers) will always accept a few extra clams, if you would like to tip.
Will the mermaids swim?
Yes, if there’s a pool, we will be in it flipping our fins! We love playing dive games and teaching bubble blowing, but we do not allow piggy back rides or climbing on or holding down the mermaid, for safety reasons. Mermaids are mammals. We need to be able to come to the surface to breathe.
What about photos?
We love photos! If you would like to hire a photographer for your event, we can suggest a few great ones. But we also love selfies and photos with your shellphones! If you need someone to snap a picture of you with the mermaids, don’t hesitate to ask the mer-wrangler. They will be glad to help!
And now for the boring stuff...
Policies
All bookings require 100% of the balance to be paid before services are rendered. All events require a minimum deposit of $100 or 50% of total cost (whichever is less) to confirm your booking and ensure your requested date and time is available for you. The remainder of the balance must be paid no less than one week prior to your event date, or your booking could be canceled. All payments are non-refundable.
We reserve the right to refuse any parties or events that do not meet the safety and security requirements of our mermaids, including dangerous environments, inappropriate party requests, dangerous activities, etc. The performers reserve the right to leave an event in the event of an unsafe environment, harassment by attendees or event staff, the arrival of law enforcement, or offensive guests.
All mermaids appear with a mer-wrangler for their safety and convenience. Our mer-wranglers will assist our mermaids in and out of the performance area as well as keep track of time, as mermaids do not usually have phones or watches directly available to them. Mer-wranglers are there for our safety, and as such, if they see a potentially dangerous situation they will communicate that to the guest, host, or performer, as needed. Mer-wranglers are great photo assistants if you would like someone to take a picture of you and the mermaid with your phone, so don’t hesitate to ask them!
We live in a very beautiful part of the world. But our part of the world is also often very hot and humid! If your event takes place outside, please take note of the weather beforehand! It is very easy to become dehydrated, even while swimming. Please consider an alternative indoor location as a back up in case of rain. Mermaids will not perform in water during storms with lightning. We do not offer refunds for cancellations due to minor inclement weather. In the event of severe inclement weather including severe lightning, hurricane, tornado, etc, that prevents our mermaids from appearing, our company will work with the event to reschedule and all fees paid will transfer to a future date within a one calendar year period.
Mermaids make wonderful entertainers, but terrible babysitters. Please note that all parents are responsible for the safety and well being of their children during the event.
From the moment of arrival until leaving the event, our mermaids will stay in character. Please do NOT ask questions about the costumes, tails, performers' personal lives, or anything else that might break character. Kids are only kids for a little while. Let’s protect the magic.
Any questions or concerns can be sent to us via Facebook or email mermaidmardi@gmail.com